![]() ![]() If you are getting this error message on. MyDrive Connect only makes the Internet connection via the USB cable instead of the WIFI connection. Resetting the device will remove all the settings and saved files. On the WIFI devices all actions must done on the Display of the Satnav. Now, follow the on-screen instructions to set up your device. Hence, this might help you in fixing the error. To see the Favourite on your device, log in to your TomTom-account on. This will successfully reset your device. error, you need to connect it to the computer so that the MyDrive Connect software.If prompted, then press the “Reset” tab in order to confirm the deletion of saved places and settings.After that, tap the “Reset” option again to initiate the factory reset process.Further, press the “Reset Device” option from the left-hand panel of the screen.Weekly updates keep your navigation system and maps up to date with changes on the road network. Download free and use MyDrive Connect to manage your content and services, getting the latest maps and software updates along with reminders to renew your services. In the Settings option list, again swipe the screen and locate and tap the “Systems” option. Manage all your TomTom device updates with MyDrive Connect on a Mac or PC.Now, swipe the screen in order to locate the Settings option in the menu.Click Browse my computer for driver software. RNDIS / Remote NDIS Compatible Device' Right-click the TomTom navigation device in the device manager list. You will get this option on the bottom-left corner of the TomTom device screen. When the computer has restarted, the navigation device should be recognised when you connect it to the computer. First of all, press the “Menu” button from the map view.For the factory reset, you can follow the process mentioned below. Hence, this might help you in fixing the error. Resetting the device will remove all the settings and saved files. If these steps fail, try installing the updates using a different computer.If you are getting this error message on using the device for the first time, then you can try resolving it by performing the factory reset on your TomTom device. Try downloading and installing the updates again using If you are trying to download your update on a business network, for example in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent updates from being downloaded. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the Internet. Make sure MyDrive Connect is allowed access to the Internet by the security software.įirewalls, antivirus scanners and pop-up blockers can also interfere with a download. That's why we use cookies to improve our sites, to offer information based on your interests, and to interact with social media. We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the Internet modem.Ī wireless Internet connection can be used, but this can be affected by interference which can result in a slow or failed download.Īlso, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. At TomTom, we're all about helping you get around. Make sure there is a stable Internet connection. Make sure your navigation device is connected to MyDrive Connect. Make sure you are using the latest version of MyDrive Connect. If you get an error during an update, try the following: In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem. Errors during updates can happen for various reasons. ![]()
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